Shipping/Handling Costs
We charge 10% of the order total with a MINIMUM of $6.00.
Greeting cards may be added to any order with no additional shipping charge. If you order only greeting cards, shipping will be $.50 per card, with a maximum of $6.00.
The shipping/handling cost includes not only the cost of postage but also shipping supplies, transport to the post office, fees for postage account and credit card processing, and the time involved in packaging and shipping the order. All of these costs apply on a per-package basis whether it is a small order or a big order, and that is why we (and most other companies) establish a minimum shipping/handling charge.
Normal Delivery Time
Please allow three weeks to receive your order. This gives us about a week to process and ship your order and two weeks for US Mail to deliver your order. Usually you will receive your order much more quickly than three weeks. However, because we are a family business, we have to take into account that we may be out of town exhibiting at a convention or have family obligations. We ship via US Media Mail, for the sake of keeping the shipping/handling costs low for you. The post office doesn't guarantee a delivery time on this class of mail. Most customers receive their materials within 3-6 days of the ship date, but sometimes it does take every bit of 2 weeks. If your materials have not arrived three weeks from your order date, please do contact us!
Priority Delivery
Priority Mail service is available for an additional cost. During the checkout process you will be given the opportunity to add priority shipping. This is an ADD-ON cost, so you will still pay the basic 10% (or $6.00 minimum) plus the add-on, due to the actual cost to upgrade and the priority processing you will receive on your order.
Returns
We accept returns with receipt within 30 days of the day you received your order. We will refund the product price in full (we do not refund shipping/handling charges), provided the material is received in new condition. You are responsible to pay return shipping, and media mail is most economical but takes a little longer than priority mail. Please do not simply write “return to sender” on a package we shipped to you via media mail. The post office will not deliver it to us if you do not put additional return postage on it. Returned items should be sent to: A Helping Hand, PO Box 39298, Indianapolis, IN 46239.